Privacy Policy

1. Introduction

Welcome to tknops technology pvt ltd ("we," "our," "us," or "Company"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI token cost management solution and related services (collectively, the "Services").

This Privacy Policy applies to all users of our Services and is designed to comply with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian data protection laws.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

Company: tknops technology pvt ltd

Registered Office: a204, near Kuntikan Junction, Prashant Nagar, Derebail, Mangaluru, Karnataka 575006

Contact: midhun@tknops.io

Our Commitment to Data Minimization

We prioritize your privacy and data security. Our AI token cost management solution is designed with privacy by default:

We DO NOT store your API keys or authentication credentials — You maintain full control of your API access
We DO NOT store prompts or content — Your AI conversations and inputs remain completely private
We DO NOT store AI responses or outputs — The content generated by AI models is never captured by our system
We ONLY collect cost and usage metadata — We track token counts, model names, timestamps, costs, and any custom tags you create for organizational purposes

This means your proprietary data, sensitive information, and intellectual property never passes through or is stored in our systems. We see only the "billing receipt," not the "purchase."

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Account Information:

Full name
Email address
Company/organization name
Job title or role
Business address
Billing information (credit card details, bank account information)

Usage Information:

AI model usage metadata (model names, timestamps, request counts)
Token consumption metrics and cost data
Cost analytics and spending patterns
Custom tags and labels you assign to track costs
Service configuration preferences
Technical support communications

Important — We DO NOT Store:

API keys or authentication credentials
Prompts or content sent to AI models
Responses or outputs from AI models
Any custom data or proprietary information from your AI interactions

2.2 Automatically Collected Information

When you use our Services, we automatically collect:

Technical Data: IP address, browser type and version, operating system, device information, log data
Usage Analytics: Features accessed, navigation paths, performance metrics, session duration

2.3 Information from Third Parties

We may receive information from:

Payment processors (transaction confirmations)
AI service providers (usage metrics and cost data only — NOT your prompts or API keys)
Authentication services (if you use single sign-on)
Marketing and analytics partners

2.4 What We Explicitly DO NOT Collect

To ensure your privacy, we explicitly do not collect, store, or process:

API Keys or Credentials: Your authentication details remain under your exclusive control
Prompts or Inputs: Any text, code, or content you send to AI models
AI Responses or Outputs: Any content generated by AI models
Proprietary Data: Any business data or intellectual property in your AI interactions
Sensitive Information: Any personal, financial, or health information in your AI queries

3. How We Use Your Information

3.1 Service Provision

To create and manage your account
To track and analyze AI token usage and associated costs
To aggregate spending across different AI models and services
To process payments and manage billing
To organize usage data based on your custom tags and labels
To generate cost reports and analytics dashboards
To provide customer support
To send usage alerts and budget notifications

3.2 Service Improvement

To analyze usage patterns and improve our Services
To develop new features and functionality
To optimize platform performance
To conduct research and analytics

3.3 Communication

To send service-related notifications and updates
To provide technical alerts and security notices
To send promotional materials (with your consent)
To respond to your requests and communications

3.4 Security and Compliance

To detect and prevent fraud, abuse, and security threats
To comply with legal obligations and regulations
To enforce our Terms of Service
To protect our rights and the rights of other users

4. Legal Basis for Processing

We process your personal information based on:

Consent: When you provide explicit consent for specific processing activities
Contract Performance: When processing is necessary to provide our Services
Legal Obligation: When required by Indian law or regulatory requirements
Legitimate Interests: When necessary for our business operations, provided your rights are not overridden

6. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal requirements, and resolve disputes.

Retention Periods:

Account Data: Duration of account plus 3 years after closure
Transaction Records: 7 years (Indian financial regulations)
Usage Metadata: 24 months for analytics
Custom Tags: Duration of account
System Logs: 12 months
Support Communications: 3 years

7. Data Security

We implement industry-standard security measures:

Technical Safeguards:

Encryption in transit (TLS/SSL) and at rest (AES-256)
Secure authentication (OAuth 2.0, JWT)
Regular security audits and vulnerability assessments
Intrusion detection and prevention systems

Administrative Safeguards:

Role-based access controls
Employee confidentiality agreements
Security awareness training
Incident response procedures

8. Your Rights and Choices

Under Indian data protection laws, you have the right to:

Access and Correction: Access your personal information and request corrections
Data Portability: Request a copy of your data in a structured format
Withdrawal of Consent: Withdraw your consent at any time
Account Deletion: Request deletion of your account
Marketing Opt-Out: Opt out of promotional communications

To exercise your rights, contact us at midhun@tknops.io. We will respond within 30 days.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain your session and preferences
Analyze usage and improve our Services
Provide personalized experiences

You can manage cookie preferences through your browser settings.

10. International Data Transfers

Your information is primarily stored and processed in India. If we transfer data outside India, we ensure adequate safeguards through standard contractual clauses and data processing agreements.

11. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

13. Data Breach Notification

In the event of a data breach that may compromise your personal information, we will notify affected users within 72 hours of discovery and report to the Indian Computer Emergency Response Team (CERT-In) as required by law.

14. Grievance Redressal

As required by Indian law, we have appointed a Grievance Officer:

Email: midhun@tknops.io

Address: a204, near Kuntikan Junction, Prashant Nagar, Derebail, Mangaluru, Karnataka 575006

The Grievance Officer will acknowledge complaints within 24 hours and resolve them within 30 days.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and sending an email notification to your registered email address. Your continued use of our Services after changes constitutes acceptance of the updated policy.

16. Contact Us

If you have questions about this Privacy Policy, please contact us:

tknops technology pvt ltd

Email: midhun@tknops.io

Address: a204, near Kuntikan Junction, Prashant Nagar, Derebail, Mangaluru, Karnataka 575006

17. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Mangaluru, Karnataka, India.